Privacy Policy

Privacy Policy

At Shining Oven (we, us, Shining Oven), we understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites, apps and any other services we provide (“our Services”).

Our Privacy Policy, which is set out below, explains what information and personal data we may collect from you, as well as how we may use or share any information that we have collected or you have provided to us. Please note that we are only describing our own practices here, which apply to all websites that we own and operate and to all services that we provide, including our online and mobile products. This policy does not apply to third parties, including other companies you might interact with on or through our services.

Our commitment to privacy

We want ShiningOven to not only stand for a Great experience, but to also be among the first to set the new standard in data protection regulations. We have adopted the requirements of the General Data Protection Regulation (‘GDPR’) to ensure that we fully comply with the principles of national and international data protection laws. We have established the following data protection principles as our guidelines:

  1. Lawfulness, fairness and transparency of data processing. Your personal data will be collected and processed in a legal, fair, and transparent manner.
  2. Purpose and storage limitation. The personal data we collect serves an explicit and a legitimate purpose and will not be stored by us for any longer than is necessary
  3. Data minimisation. Any personal data that we use will be adequate, up to date, and only limited to what is necessary for us and our partners to provide any of the offered services.
  4. Accuracy. The personal data we have on file will be the correct, complete, and updated (if necessary) information that you have personally provided us with. Suitable steps will be taken to ensure that inaccurate or incomplete data is either deleted, corrected, supplemented, or updated.
  5. Confidentiality and data security. Your personal data will be treated as confidential, and will be kept secure by taking all suitable organisational and technical measures to prevent unauthorised access, illegal processing and distribution, as well as the accidental loss, modification, or destruction of your personal data.

We use the information that you give us:

– to administer any account you may have with us;

– to manage your booking or respond to booking enquiry and to arrange the performance of services by your service provider;

– to occasionally provide you with co-branded and joint offerings in the form of products or services;

– to carry out our obligations arising from any contracts entered into between you and us;

– to provide you with the information, products and services that you request from us;

– to communicate with you about any comments, complaints, queries or feedback you might have about us or the Services;

– to give you the ability to interact with any service features on our website when you choose to do so, for instance with your online account and all of its features, our real-time chat service, our online booking system, and more;

– to allow you to participate in interactive features of our services, when you choose to do so;

– to notify you about any changes to our Terms or our Services, to communicate any information about your booking with you and to send you any account-related information and announcements;

– to ensure that content on our websites and our apps is presented in the most effective manner for you and your computer and/or device;

– to provide you with information about goods and services we offer that we feel may interest you by post, telephone, SMS or email. We will send that information by SMS or email only if:

(i) you have consented to this; or

(ii) the information is about products and services similar to those which were the subject of a previous sale or negotiation of a sale to you (and you have not opted out of receiving such marketing messages); or

(iii) after opting out (and/or unsubscribing) you continue to use our services; or

(iV) where we are permitted to do so by law without consent, for example, if you have provided us with a company email address. If you do not want us to use your information in this way, please contact us using our contact form or the contact details in paragraph Contact below.

Specifically, we will provide your data to the service provider who is allocated to provide services to you, for the purpose of providing those services. This information may include (i) your name, address and contact details; (ii) the details about your property and the services you require, together with any relevant photographs you may have provided; (iii) the non-binding quote we have provided to you; and (iv) your payment details.

We use the information about you that we collect automatically:

– to administer our websites and our apps and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

– to improve our websites, apps and services, to ensure that content is presented in the most effective manner for you and for your computer and device;

– to monitor and improve the security, quality and efficiency of our products and services;

– to allow you to participate in interactive features on the websites and apps, when you choose to do so;

– as part of our efforts to keep our websites and apps safe and secure;

– to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

– to make suggestions and recommendations to you about goods or services that may interest you and to otherwise manage our relationship with our clients.

We use the information about you that we collect from other sources in combination with the information you give to us and the information about you that we collect automatically. We will only use such information for the purposes set out above.

Security

We are committed to securing personal information and any data we collect from clients. We use physical, technical and organisational security safeguards to help protect the information that we have collected from unauthorised access and third parties.

However, please note that no server, network or data transmission over the Internet is 100% secure and we cannot guarantee the security of any information transmitted through our websites, apps and account systems and make no assurance about our ability to prevent any such loss or misuse. By choosing to share any information with us, you are accepting this risk.

Changes to our Privacy Policy

By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy, we will post the updated policy on this page and may place notices elsewhere within the websites and the apps (such as the home page) for a reasonable period of time, so that you may be aware of the changes.

In the event of any changes, we will also update the “Last updated” date at the top of this Privacy Policy. You should check our Privacy Policy occasionally to ensure that you are happy with any changes we make. Your continued use of the Services following any changes to this Privacy Policy will mean you accept those changes.

Contact us

At any time, you can contact our information security team directly with all questions, comments and suggestions concerning this Privacy Policy and data protection at [email protected]